A ground transport provider should do more than
just get your passengers from A to B. Of course your provider will offer a
great fleet but it needs to be more than just a car service. Your provider
should be a dependable and efficient arm of your business; one that works with
your business in the way you want them to.
We’ve identified four key factors to consider when
reviewing your ground transport needs.
1. Safety
Your employees’ and your clients’ safety is
priority number one when it comes to selecting a ground transport provider.
Look for a provider that satisfies all the safety
checks, monitors driver behaviour, treats chauffeurs well with flexible shift
patterns, has a strict car maintenance policy and invests in driver training
and advanced driver training skills.
2. Communication
For a ground transport provider to work efficiently
with your business, communication between you (the booker/client and passenger)
and your provider needs to be slick and uncomplicated. Good communication can
circumvent many potential issues. Do you have a dedicated account manager,
ensuring your account and passengers are being managed in the way that fits
with your business? This should cover everything from: which form of
communication works for you, how you want to make your bookings, how you want
to be invoiced, and so on.
Access to the provider’s in-vehicle tracking
(usually via an app) can also provide details on where and when your passengers
are travelling - a very useful management tool. This can also track driver behavior
and provide you with reports on C02 emissions.
3. Cost
and value proposition
Consider the cost versus efficiency ratio. How are
rates determined? Is it by ‘passenger travelled miles’ or by the traditional ‘base
to base’ formula?
Also consider the man hours gained by using a
reliable provider – no missed flights, no late meetings, access to a range of
management tools and reports at your finger tips - such as bills and invoices by department,
miles travelled, C02 reports and so on. This makes management
reports on ground transport a piece of cake.
4. Technology
Your provider should be ‘very easy’ to do business
with. Mobile and web apps can help bookers and passengers check, amend or
cancel bookings, any time, anywhere. Vehicle tracking and driver behaviour puts
you in the driving seat. Consider what tech is on offer and how it adds to the
service you receive.
This post was written by Jonathan Dow, of Club Class Chauffeurs, an award-winning long
distance national corporate ground transport provider with administration hubs
in Sussex, London Heathrow, Gloucestershire and Leicestershire. www.clubclassonline.co.uk
Club Class is one of 260 exhibitors at Business Travel Show in February - register now for your free visitor pass at www.businesstravelshow.com.
Use of technology in everything has made our life easy. If we compare Manchester airport parking that would be a great example to see how easy it is book your parking online.
ReplyDelete