Tuesday 20 February 2018

GUEST BLOG: TMCs of the future

With an influx of household AI assistants from Amazon and Google, and news of a billionaire sending a car into space, expectations of technology are rocketing ahead.  
But how do such advances translate to TMCs? And more importantly, what will clients expect in the future?

Major consumer-facing brands are obsessed with providing the best user experience and easy-to-use interfaces. Traditional B2B booking tools haven’t necessarily kept pace with these changes. However, a more consumer look and feel to booking tools can provide significant dividends to businesses.

A personalised, intuitive user experience for individuals, combined with a customisable offer for organisations, is the most effective weapon when it comes to fighting leakage. With a new generation who’ve enjoyed quick and easy online shopping all their lives entering the workplace, TMCs who can satisfy those requirements will be best placed to help their customers more easily manage their business travel.

Direct connect
For years, the industry has used the GDS for airline bookings and customers have paid fees for the ‘privilege’. Direct connects have provided a much-needed revolution in distribution.
Travellers can now book fee-free with several major airlines and have all the options they need at their fingertips - everything from adding luggage after booking to increased legroom, or even the ability to strip the fare down to the bare minimum, with no extras, to cut costs.
The next generation of TMCs must use direct connect as standard to meet customer demand.

Engaged and motivated staff
Paying reservation agents commission or incentives on bookings doesn’t give customers the service they deserve.

The role of a TMC is to save a business money on its travel, so account managers should be focused on their customers’ interests, rather than promoting options based on whether or not they are receiving an incentive from a particular provider.

Furthermore, reservations agents are much more engaged and motivated if they can demonstrate absolute integrity, without worrying about their personal finances.
Customers want quality advice, support and savings tailored to their needs and by knowing their decisions don’t impact directly on their agent, they can be confident they are making the right choice every time.

The future is now
We are convinced these steps are the key to the next generation of TMCs. At Click Travel, we have incorporated all three and are seeing the benefits on a daily basis.

This post was written by Jill Palmer, CEO of Click Travel. Jill will be participating in the Business Travel Show conference session ‘TMCs – are we paying them too little, or too much, and with the right model?’ in the Pillar Hall at 11.30 on 21 February.

Click Travel will be exhibiting on stand B650 with its next-generation travel management platform, travel.cloud


  1. This comment has been removed by the author.

  2. I've been struggling all week to find ideas for my essays. It's great when I accidentally read your blog, suggested to me very much.
    Dissertation Writing Service

  3. This comment has been removed by the author.

  4. That’s revolutionary and simple. Your piece is quite informative and fresh. I will definitely share this post on my social media handle for others to explore it as well.
    Check My Article On 7 Best Survival Games For Android

  5. This comment has been removed by the author.

  6. A resourceful note to follow top news publishing companies on different concept, people of different authors, marketing panels, marketing experts of top IT leaders. Eager to showcase your business message to audiences of business group or leaders Meeting Media Magazine has the right space for your next edition media publication.

  7. HELLO Admin
    Happy to Read this Beautiful post and article. Thank you so much for sharing this post.
    Golden Triangle Tour 4 Days
    Golden Triangle Tour 6 Days
    Delhi Agra Jaipur Udaipur Tour
    One Day Agra Tour by Train
    Same Day Tour Package by Car
    Emails: info@culturalholidays.in, diptrav@gmail.com

    Mobile: +91 - 9837236920, 9368745567

  8. When you are booking a business trip, there is a lot that goes into the preparation. Not only do you have to coordinate flights or other travel, you also have to try and get everyone booked at the same motel, or in close proximity. Unfortunately, the planning does not stop there. You have to make sure the motel has all the accommodations you could need during your business trip, including a great conference center. In order to find the best motel and to ensure that your business trip goes as planned, here are some tips to help make your planning easier. 출장샵