IT'S TIME TO GET YOUR TRAVELLERS IN ORDER

Driving compliance has been a critical issue for buyers for many years and, this year, it’s just as important. In fact, in the Business Travel Show annual buyers research it was cited as the second biggest challenge facing buyers in 2016, second only to cutting costs.

It’s an increasingly important and relevant issue for a number of reasons, but mostly because a) buyers are still under pressure to manage costs and get more for their organisations’ budgets and b) technology makes is super easy for travellers to book independently and ignore (either by accident or on purpose) policy, making it harder for buyers to manage cost, maximise supplier relationships and also monitor travellers, which is essential for duty of care.

Last year, 44 per cent of travel managers did not give travellers freedom to book their own travel compared to 39 per cent in 2014. Despite the clampdown, 86 per cent continue to go rogue, 10 per cent of these on a regular basis. This is a small increase on last year’s figure of 85 per cent.

The research also showed a marked difference in the compliance behaviour between SMEs and corporates. Buyers with budgets under £1 million are almost twice as likely to give buyers freedom book independently than those with more than £1m to spend: 71 per cent compared to 40 per cent. In 2014, these figures were 56 and 62, respectively, implying a tightening up of processes among corporates but a more laissez faire approach from SMEs.

 Table 1

	2015 £1m+	2015 £1m-	Aver-age	2014 £1m+	2014 £1m-	Aver-age	2013	2012
Do you give travellers freedom to book their own travel?
Yes							36	9
Yes, complete freedom	3	7	5	8	11	9
Yes, within policy guidelines	37	64	51	54	45	50
No	55	29	42	36	37	36
No, but we plan to	5	0	2	3	3	3

Are your travellers booking outside policy?	2015 £1m+	2015 £1m-	Aver-age	2014 £1m+	2014 £1m-	Aver-age
Regularly	17	4	10	8	8	8
Sometimes	75	78	76	80	74	77
Never	8	18	3	12	18	15

Table 2

It’s important to remember that while traveller management, wellbeing and duty of care are all increasingly important to buyers, their number one priority is efficiency – if they didn’t focus on managing costs and ROI, they wouldn’t be doing their job properly, and one of the key methods of achieving these is, of course, through driving compliance.

This post was written by David Chapple, event director, Business Travel Show, Europe’s leading event for buyers, managers and booking of business travel. The event is free to attend, taking place at Olympia Grand on 24-25 February 2016. http://goo.gl/F55mKX and features conference sessions tackling, explaining and discussing compliance issues for buyers at all levels.

2016 WILL BE A CHALLENGING YEAR FOR BUSINESS TRAVEL BUYERS

For the seventh year now, we’ve carried out in-depth research into travel buyers about the issues and opportunities that they expect to face in the year ahead. This week we released the results of this survey for 2016 and the big news is that buyers are expecting the next 12 months to be challenging.

Why? Budgets are increasing at a slower rate. Half of buyers are worried about rising travel costs. Compliance, new distribution methods and traveller wellbeing are causing them concern.

The good news is that it’s not doom and gloom for everyone: 29 per cent of buyers will have more money to spend in 2016 but this compares to 32 per cent last year. At the same time, 25 per cent expect budgets to drop. Just 20 per cent had less money last year.

The pressure on buying more for less seems to have lessened for 2016, though, with 44 per cent of buyers arranging more trips this year, a drop of 6 per cent on 2015, and 19 per cent arranging fewer trips compared to 14 per cent last year.

AIRLINE SPEND

Three quarters of buyers will have the same or more to spend on airline travel in 2016. For one third, budgets will increase, the same as in 2015. One quarter (24 per cent) expect budgets to shrink. Last year, just one fifth had less to spend.

• The use of low cost carries remains unchanged at 86 per cent
• In 2015, 26% booked more low cost flights, this year it rises to 27 per cent.
• The number of buyers booking fewer business class flights increased again, from 38 per cent in 2015 to 42 per cent this year.
•  The number of buyers operating no time threshold for business flights dropped slightly from 33 per cent to 28 per cent.  

ACCOMMODATION SPEND
One third of buyers will have more to spend on accommodation in 2016, the same as last year. The use of budget hotels dropped slightly. They now account for fewer than 25 per cent of bookings for three quarters (78 per cent) of buyers; down from 70 per cent in 2015.   

TOP ISSUES FACING BUYERS

More than half of buyers (51 per cent) worry that travel costs will rise this year, which explains why cutting costs is their number one concern (moving up five spots since last year’s top 20). The following were given in response to an open question: What will be the biggest issue facing you as a buyer in 2016?

2015/2016	2014/2015	2013/2014
Cutting costs while maintaining quality	Airline pricing – increases, lack of transparency and negotiation concerns	NDC
Increasing compliance	Controlling costs and managing spend	Travel management 2.0
GDS content	Compliance and enforcing policy adherence	Data
Risk management vs costs savings	Increased hotel rates	Sustainability
Increasing hotel rates	Traveller safety	Meetings management
Airline pricing	Cost savings	Mobile apps
Supplier negotiations	Ancillary fees	Technological developments
Securing value for money	The role of the TMC	Free Wi-Fi in hotels and on airlines
Online adoption/booking	Online adoption	CSR
Mobile apps	Cost increases	Terrorism
Data and how to use it	Balancing traveller needs while staying within budget	Gamification
Russia	Online vs TMC pricing	Relaxation of policy
Changing traveller profiles	Sustainability	Airline bankruptcy
Global purchasing responsibility	GDS content	Integration of social and travel tools
Cost increases	Supplier consolidation	Ancillary fees
Supplier consolidation	Mobile technology & solutions	Airline consolidation
NDC	Airline consolidation	Risk management
Discovering new destinations	Availability and variety of low cost leisure tools	Virtual meetings
Last minute bookings	The move towards traveller management	Fuel increases
Stakeholder management	Stakeholder management	Less reliance on TMCs

       

Buyers were also asked how they plan to change the way they manage travel this year:

1	Increasing use of online booking	53%
2	Increasing compliance	31%
3	Changing relationship with TMC	22%
4	Improved focus on traveller wellbeing and communication	9%
5	Use of data	9%

182 travel buyers took part in the seventh Business Travel Show annual survey in November 2015. 72 per cent of respondents worked in the UK and the remaining 28 per cent in continental Europe.

This post was written by David Chapple, director, Business Travel Show, which takes place at Olympia Grand in London on 24-25 February 2016. It is Europe’s leading event for corporate travel buyers and registration is free at www.businesstravelshow.com.