EUROPE AMONG TOP THREE HIGHEST RISK DESTINATIONS

In a recent poll of 230 European corporate travel managers, almost one third (30 per cent) chose Europe as one of three territories they believe pose the highest risk to their travellers.

The question asked, ‘Which territories do you believe present the highest threat to your travellers?’ Each buyer was asked to nominate three from a drop-down list. The results were as follows:

·       61%     Middle East and North Africa

·       43%     West Africa

·       34%     Central Africa

·       33%     South America

·       30%     Europe

·       17%     South Asia

·       9%       Central Asia

When asked which territories they had either stopped – or planned to stop – sending travellers to, the top three responses were Middle East and North Africa (36 per cent), Central Africa (30 per cent) and West Africa (25 per cent), while 7 per cent said Europe.

Terrorism was cited as the number one fear driving this behaviour by over half of travel managers (56 per cent). This was followed by civil/political unrest (18 per cent), general safety concerns including crime (13 per cent), gun control (2 per cent) and Islamophobia (1 per cent).  

The poll was undertaken by Business Travel Summit Amsterdam, which takes place 26-27 September at the city’s RAI Conference Centre.

The survey also revealed that, despite 84 per cent of travel managers claiming they see the duty of care for travellers as their responsibility, only 78 per cent could confirm they have a traveller risk strategy. 7 per cent do not know whether one exists for their organisation.

Of those organisations who do have a traveller risk strategy, more than half (52 per cent) include extra consideration for solo women travellers. 27 per cent do the same for LGBTQ travellers. 64 per cent renew their strategies at least once a year and 40 per cent include scenario training. For 15 per cent of organisations with a strategy, that strategy has been in place for less than 12 months.

“It’s not surprising to see the Middle East and Africa among the territories European travel managers believe present the highest risk to their travellers, or that some have stopped sending travellers to those destinations,” said David Chapple, Group Event Director, Business Travel Summit Amsterdam.

“But, despite the recent terrorist attacks in London, Paris and Barcelona, it was still a surprise for me to see Europe on that list. Being wary – and aware – of the risks posed in all territories is, sadly, simply a sign of the times and that’s why it’s so important for organisations to have a traveller risk strategy in place.”

The Amsterdam Business Travel Summit brings together travel managers and buyers from across the Nordic and Benelux region to explore best practice, the latest trends and innovative solutions. It takes place 26-27 September 2017 at the city’s RAI Exhibition and Convention Centre. Buyers can book a free place at www.amsterdam.businesstravel-summit.com/

GUEST BLOG: Data – the new gold or the new asbestos?

Hardly a day passes without an article in the press about misuse of personal information, whether that be a hack by bad actors, an organisation losing personal information or someone asserting their right to keep their information private. 

Data privacy is of significant importance in today’s digital economy. The ubiquitous use of personal information in the borderless digital world brings opportunities to organisations and individuals. Organisations benefit from increased efficiency by knowing the users of their services better and tailor marketing offerings to a particular ‘sweet spot’ and individuals have swifter and personalised user experiences.

This is why they say data is the new oil but it is also the new asbestos. I prefer the more positive saying that “data is the new gold and we are the gold miners”. Like the gold miners we can make great use of personal information but we must also collect it in a way that’s not damaging. There are more than 100 data protection laws in place across the world, but this one is certainly the new global trendsetter. 

The GDPR takes full effect on 26 May 2018. It replaces the existing Data Protection Directive at European Union level and the patchwork of data protection legislation in each country at a more local level.  This means harmonisation in Europe through one law across the entire region.  

And what about Brexit? The GDPR will apply to anyone doing business in the EU or more broadly to anyone handling data belonging to EU residents.  This is one piece of law that will avoid the Brexit effect.  To confirm the GDPR’s status in UK law, the government has recently announced it will introduce a law equivalent to the GDPR at a minimum.

The GDPR introduces an accountability based framework for handling personal information.  This new law has some serious teeth.  Failure to comply could result in a fine of up to  €20M or 4% of an organisation’s annual turnover, whichever is greater.

Under the new rules consent must be clear, affirmative and unambiguous.  The pre-filled tick box/opt in is no longer permitted.  Users must be fully informed of how their information is going to be used and why.  This includes knowing the third parties and third countries receiving the information.  The GDPR also requires organisations to notify authorities of a data breach within 72 hours of identification.

This is a lot to deal with isn’t it?  Well yes and no. The GDPR is designed with new technologies and processes in mind. Remember I said data is the new gold and we are the new gold miners?  Data mining/data science initiatives are one of the key drivers for the GDPR.  The same can be said for social media and personalisation through digital tools. The use of data in this way is a growing industry that many organisations are seeking to tap into.  The GDPR has been designed to specifically address the need for data privacy legislation in the digital era, and the GDPR brings some clarity to what many consider a complex topic.

Samantha Simms is global data privacy officer, CWT. She is speaking at Business Travel Summit Amsterdam, which takes place 26-27 September at the RAI. Buyers can attend for free buy registering at http://amsterdam.businesstravel-summit.com/attending/book-your-place