GUEST BLOG: SHOULD BUSINESS TRAVEL MANAGERS TAKE “PERMANXIETY” SERIOUSLY?

“Permanxiety” is the latest buzzword in the global travel sector. It describes the near-constant state of anxiety felt by travellers; about everything from terrorism to racial tension, Trumpism to technology, and culture wars to climate change. And, according to global travel intelligence platform Skift (who coined the term) there’s a burgeoning belief that it could soon become the world’s new shared social experience.

Traveller anxiety: the new normal?

According to the Global Business Travel Association (GBTA) more than half of business travellers feel that, nowadays, any destination could be high-risk, almost half are worried about terrorist attacks abroad, and over 20% classify North American and Western European countries as only “somewhat safe”.

Meanwhile, the Association of Corporate Travel Executives reports that a third of travel managers are seeing a rise in enquiries about business traveller safety.

Despite these worries, the global travel industry is booming: the GBTA anticipates a rise of more than 6% in corporate travel spend this year and the World Tourism Organisation predicts that, by 2030, five million people will be crossing international borders for leisure, business or other purposes - every single day.

In short, travellers are travelling more. But they are also worrying more about their travels.

Managing worries

Business travel risk management isn’t just about planning for emergencies, it’s also about reducing anxiety, or even 'permanxiety', for travellers. It’s about identifying and mitigating risks associated with every stage of a trip overseas, and helping travellers feel informed about, and supported during, real-time threats.

From pre-travel reports, training and intelligence gathering, to in-country travel tracking and real-time risk alerts, there’s no end of risk management products available to help prepare, inform and locate travellers overseas, and to reduce anxiety.

It’s all about providing access to these products in the most efficient way.  

Meeting expectations

In a recent GBTA survey, 44% of business travellers said they expected their employers to use tools like GPS to locate them in an emergency overseas. And at least two-thirds would expect their company to proactively contact them within two hours of an adverse event abroad.

There is an increasing hunger in the corporate travel sector for joined-up risk mitigation products that provide services like these, in the context of comprehensive risk management programmes; tailored to support travelling employees and meet duty of care obligations. All accessible in one place.

Employers should be able to harness integrated technology that enables them to anticipate employees’ medical and security threats abroad; to know exactly where employees are in relation to threats; and to counteract the dangers. They should be able to prepare staff for every eventuality, giving them access to one-source medical and security advice and emergency assistance, whenever they need it. And they should be able to reduce the anxieties and risks of not having these measures in place.

This post was written by Chris Knight, head of corporate assistance services at CEGA, a Charles Taylor Company and provider of global assistance, travel risk and claims management services.

CEGA and Solace Global Risk are exhibiting their one-source medical and security assistance service INtrinsic at the Business Travel Show on February 20^th and 21^st 2019, Stand B340.  Travel bookers, buyers and managers can register for a free pass here: https://www.businesstravelshow.com/register

www.cegagroup.com       www.solaceglobal.com

GUEST BLOG: 2018 Outlook – the impact of Brexit, traveller safety and geopolitical

Brexit will have positive effect on business travel

Travel managers need to start focusing on the direction their company’s business may have to move towards in terms of trading post-Brexit. Now is the time to start reviewing their travel programmes and think about how they will look at the end of 2018.  They need to be asking questions about which markets their company will be able to sell in, should they be opening up new markets, can we sell in existing markets? 

However, after a slow start to the year, once major decisions concerning borders and ‘passporting’ have been confirmed, Brexit will have a positive effect on global business travel as companies consider new markets, or seek to bolster existing contracts. UK domestic travel also has potential to increase off the back of the government’s plans to establish technology, research and development projects post-Brexit. Many UK manufacturers are looking at potentially expanding their exports in the USA and China, or they will need to meet face to face with current clients to ensure business continuity. Corporates need to cover all bases which potentially means more business travel. As decisions are made by the government and plans become clearer, we could see business travel growth in the second half of 2018.

Even greater focus on traveller safety

The business travel sector will see an even greater emphasis on traveller safety not only due to the ongoing threat of terrorism, but also geopolitical instability which will add to the complexities of business travel in 2018, making personal safety and duty of care a top priority for companies. The recent laptop ban on certain flights to the US, for example, and increased border controls, all make business travel more challenging for the traveller and could make companies think twice about whether an employee really needs to make a trip. Personal safety will also be an increased priority for corporates if they are having to travel to new markets in order to generate new business deals post-Brexit. Hence we are encouraging clients to make use of traveller safety solutions such as our goSecure risk management technology and VIMA mobile app.

Oil prices will continue to climb meaning more travel in energy sector

In the UK, around 20% of our clients are in the energy sector, so we are keeping a close eye on oil prices. Barring any major disruptive geopolitical influences, we are forecasting that oil prices will continue to climb steadily in 2018. This would reignite investment in oil and gas exploration, which our energy clients put on hold at the start of the energy sector downturn in 2014. As a result, travel spend by oil and gas clients should increase by 2019. President Trump’s decision to pull out of the Paris climate change agreement could also impact on refineries in the US. With less of a priority on greener energy, production by refineries could increase, impacting on supply and demand. In addition, Trump has controversially signed executive orders to allow the construction of new pipelines, creating more jobs in the oil sector. Whilst these are unpopular in terms of their impact on the environment and climate change, ultimately they could create more jobs in the oil sector, and generate more business travel.

This post was written by Paul East, chief operating officer, UK/Europe & Americas, Wings Travel Management (www.wings.travel). The TMC is unveiling additional travel risk management services at the Business Travel Show, including traveller evacuation and disaster response support.