Wednesday 15 February 2017

GUEST BLOG: A Duty of Care – getting the basics right, in and out of the office

Duty of care has never been more important than it is today: not only is business travel on the rise, but so too are the apparent dangers that travellers are being exposed to. And yet, one of the key challenges for businesses both big and small is that there’s no standard approach to Duty of Care requirements for business travel.

While guidelines that define ‘best practice’ exist, they won’t be relevant or practical to every business’ needs. As a result, it’s not surprising to find a number of different approaches to managing staff business travel. This isn’t to say that there’s not a single standard of excellence that cannot be aspired to by all – it’s just that too many fall short of the mark. A recently published report by Collinson Group[1], owner of Priority Pass, shed some interesting light on this issue.

First things first - getting the basics right
Many firms may believe that they follow Duty of Care best practice, but many are simply not getting the basics right. 65% of HR professionals at large companies (more than 250 employees) anticipate that the process of sending employees abroad will become more complicated from a Duty of Care perspective over the next 12 months, so businesses must act fast.

However, under half of HR professionals (47% at large corporates and 40% at SMEs) say that they issue staff with company guidelines with regards to business travel. And even when guidelines are issued to employees, these fall well below the mark required. A third (36%) of business travelers described the information their company issued them as “standardised and does not relate to my specific business travel needs and risks”. A universal or formulaic approach rarely solves all the challenges with regards to Duty of Care.

Businesses need to ensure they keep clear lines of communications open with their staff. 41% of employees described getting advice from their employers as ‘challenging’ or ‘extremely challenging’, while a third (36%) said it was difficult to access advice or information about their destination.

These are fundamental principles that companies need to get right. Businesses of all sizes need to ensure that effective guidelines and communication are a central tool that they provide their staff with when traveling on business.

Going the extra mile
While there is clearly work to be done on the basics for all companies, there are elements of businesses travel that have to be managed on a more pragmatic basis for businesses of different sizes. For example, travel tracking tools can be relatively expensive and so many smaller companies will not see this as a sensible option, opting instead to micro-manage the tracking of their employees’ travel directly and on an individual basis.

There are several factors to consider here and different approaches that could be taken. Employers of all sizes need to ensure that their focus is placed on giving their employees the best “customer experience” possible, while fulfilling their Duty of Care responsibilities.

With a growing public awareness, and therefore shareholder focus, on the changing nature of global travel threats, HR departments and the wider business at large will have to ensure that better processes are in place to identify risks and provide effective guidance to their increasingly mobile workforce. Businesses need to ensure they are consolidating their approach to Duty of Care and ensure that they are working with the right third party providers to achieve this.

On the road
Within the workplace, employers have a Duty of Care to provide a safe, secure and positive environment for staff to work. It’s important that this same Duty of Care is extended to staff traveling on business.

According to tClara, a company dedicated to deliver high-value analyses of corporate travel data, the top 5% of business travellers spend an average of 214 hours on an airplane every year, with 65% of this on personal time in the evenings and weekends. That is an incredible amount of time.

But even modest benefits can make a real difference to staff effectiveness and morale while making them feel more valued and engaged with the requirement to travel and spending time away from home. Half (51%) of business travellers cite that being away from their home and family was one of the most challenging aspects of traveling abroad. Amongst other top concerns and challenges, was access to consistent Wi-Fi (49%), being away from the office (38%) and the impact of travel on their productivity (36%).

For business flyers, the airport lounge has become a sanctuary, a moment for downtime and a place to relax ahead of their next journey. The reality is that if used correctly, business travel can be highly rewarding, motivating for employees and result in new business opportunities. Research from Oxford Economics revealed that for every $1 spent on business travel, a company can realise $12.50 in incremental revenue.

An increasing number of organisations are starting to recognise the value that can be gained if the experience of flying for business feels less stressful and is more productive, something that the Priority Pass team will be on standby to discuss at stand B422. We look forward to seeing you then.

This post was written by Stephen Simpson, Global Marketing Director, Priority Pass. Priority Pass will be exhibiting at the Business Travel Show and look forward to discussing business travel trends and how you can support your business travellers at stand B422.


  1. Most of the time you feel bored at office after continues work routine. cheapest parking gatwick
    gatwick chauffeur parking

  2. Having and Emergency Food Kit or even an Emergency Food Plan is something every family should take seriously. These days it's a sadly becoming a common occurrence where situations such as loss of a job, temporary lay off, extended storm damage or power outage that traps your family at home, call for a food plan to be in place. Buy SolidWorks 2020 Premium SP1

  3. So you have an affiliate business but it's not really delivering. You persist anyway out of stubbornness to all those people who told you to give up! In the back of your mind you catch yourself thinking "Am I wasting my time with this?". Autocad | ProSoftStore

  4. Which is some inspirational stuff. Never knew that opinions might be this varied. Thank you for all the enthusiasm to provide such helpful information here. 먹튀

  5. You have brought up a very superb details , thankyou for the post. 토토사이트

  6. Wow that was unusual. I just wrote an really long comment but after I clicked submit my comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say superb blog! 토토사이트

  7. Wow that was unusual. I just wrote an really long comment but after I clicked submit my comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say superb blog! Mega888 android and ios

  8. Lady Gaga has revealed she will tour again at the start of very next year because she misses her fans.
    918kiss mega888 ios

  9. Hello, I just wanted to take some time today to make a comment and say I have really enjoyed reading your blog. Thanks for all your work! 918kiss kiss918 apk download

  10. Hello, I just wanted to take some time today to make a comment and say I have really enjoyed reading your blog. Thanks for all your work! 토토사이트

  11. My wife and i ended up being very joyful when Chris could finish up his investigation through the ideas he obtained using your site. It is now and again perplexing to simply continually be giving away solutions which others could have been selling. And we also do know we have got the blog owner to thank for this. All the explanations you have made, the straightforward site menu, the relationships you will help to engender – it is most terrific, and it’s aiding our son in addition to us imagine that that subject is exciting, which is certainly unbelievably essential. Thanks for all! 파워볼사이트

  12. 귀하의 웹 사이트는 정말 멋지고 이것은 훌륭한 영감을주는 기사입니다. 먹튀검증

  13. 파워볼사이트는 1.95배당이 가장 안전합니다. 그 이하는 너무 적은 느낌이며 그 이상은 의심해 보아야 할 고배당입니다. 검증 된 파워볼사이트를 이용하셔야합니다. 또한 최상위 파워볼업체가 아닌 일반업체를 선택할 시에는 사고가 많은 것으로 확인되고 있습니다. 파워볼 업체를 선택하실 때에는 꼭 최상위업체인지 확인하신 후에 가입하시기를 바라겠습니다
    토토사이트 .


  14. Work smart and comfortable without worrying about labor costs
    소자본 창업
    Since the head office takes over the entire process of new car sales, any dealer can sell 'anyone',
    even for office workers, housewives, and retired people who are looking for a side job
    without the need for difficult training courses and hiring employees .