*GUEST BLOG* Top Travel Risks in 2020

The two most important causes of travel risks in the year ahead? The impact of climate change and potential final year of the Trump administration. That’s according to leading travel risk intelligence company Riskline. Suzanne Sangiovese, Operations Manager - Americas at Riskline, explains further:

As we progress into the new decade, two risks in particular will underpin the most dangerous security threats this year: the ongoing effects of climate change and the potential final year of the Trump administration.

In the case of the former, it will be the mostly unseen, long-term effects that are the greater danger, as droughts, floods or fires (such as the catastrophic Australia wildfires) destroy land and livelihoods and become the catalysts for new violent conflicts and forced migration.

Meanwhile the prospect that 2020 could be the final year of the Trump presidency bodes ill for international peace. Both allies and antagonists of the United States may feel that the level of impunity they have enjoyed in foreign affairs since 2016 may be coming to an end.

Climate Change and its impact on travel

Sustainability is already proving to be the watchword for 2020 – the impact of climate change on the world is now clear to see. Climate change has led to abnormal patterns of torrential rainfall, devastating floods, severe storms, prolonged heat waves and increased temperatures – all leading to growing water scarcity, droughts and dangerous wildfires. Australia is currently fighting an unprecedented bushfire season, which has been caused by record temperatures and widespread drought.

With the increased frequency of natural disasters – such as Hurricane Dorian which caused massive destruction across the Bahamas in September 2019 – fatalities, business and travel disruptions and power and communication outages are becoming recurrent. Efforts to reverse the damage caused by climate change are insufficient as the United States, the second-largest carbon emitter, plans to withdraw from the landmark Paris Agreement in 2020 if Trump wins another term in office.

A collapsing world order: US 2020, Brexit

This brings me on to the political situation in the US and the UK. The results of the 2015 Brexit referendum in the UK and the 2016 United States (US) presidential election continue to upend long-standing domestic political norms in both countries.

The long-term outcome of both events is unclear at present, but a return to the status quo is unlikely in either country - the pro-Brexit and pro-Trump coalitions that won in 2015 and 2016 have mobilised social forces that will remain on the scene for years to come.

Far-right politicians and media organisations will gain further prominence in the Western world in 2020, particularly as United States (US) President Donald Trump intensifies his campaigning for the presidential election in November. Attacks similar to the deadly March 2019 shootings at a mosque and an Islamic centre in Christchurch, New Zealand, and the August 2019 mass shooting in El Paso, Texas, remain possible particularly in the US, as right-wing groups gain more appeal and expand their presence in mainstream American politics.

When the UK leaves the EU, scheduled for the end of this month (January), this will lead to major economic changes in the trading bloc. At the same time, EU members will face further economic disruptions from the US-China trade war fallout as, so far, none of President Trump's Democratic rivals have promised to remove the tariffs imposed by his administration. 

Although predicting what will happen in 2020 is a fool's errand in an increasingly irrational world, a careful examination of ongoing and emerging trends provides risk professionals with crucial information for businesses planning the year ahead. 

Riskline is a leading travel risk intelligence company providing country and city risk assessments and real-time alert messaging to fulfil duty of care requirements before and during travel.

Suzanne Sangiovese, Operations Manager - Americas at Riskline, is speaking at The Business Travel Show as part of the panel session Forecasting Forum 2020 - The travel price and risk outlook for the next 12 months. Riskline is exhibiting at Stand: B708. The Business Travel Show takes place 26 – 27 February at Olympia, London. Register for your FREE visitor pass at www.businesstravelshow.com.

THERE’S MORE TO GOOD TRAVEL MANAGEMENT THAN JUST CUTTING COSTS

If I told you that the biggest challenge facing travel managers is cutting costs, would you be surprised? When the recession hit, so were travel budgets. And though they have gradually crept back up, travel managers have remained under continual pressure to make them work harder, smarter and get more for their organisation’s money. 

Each year, the Business Travel Show surveys thousands of travel bookers and buyers across Europe. Between 2015 and 2018, they claimed ‘cutting costs’ was their biggest challenge. Last year, this was bumped into second place by Brexit. This year, however – and seemingly out of nowhere – sustainability has appeared on the top 10 list for the first time. Climate change also made its debut on the list of top ten industry challenges, going straight in at number one. 

The environment has always been a focus for travellers and the travel industry. Marriott is just one hotel group, which has vowed to stop using small plastic toiletry bottles and the percentage of passengers travelling between London and Glasgow by rail over air has just reached an all-time high.

However, the Business Travel Show poll revealed that 71% of travel managers don’t currently offset aviation-related carbon emissions and just 26% offer information to travellers about their carbon footprint. This is one of the reasons the event, which takes place at Olympia London from 26-27 February 2020, will spotlight conscious travel.

“We are at a real tipping point when it comes to climate change and sustainability. Awareness is at an all-time high and the Government’s Net Zero legislation will be a huge instigator for change within travel. 76% of our travel buyers welcome it and Qantas and IAG have both recently committed to reaching net zero carbon emissions by 2050,” said Business Travel Show group event director David Chapple.

“As a result, more and more companies are being forced to re-think how their business travel affects the environment and human rights, and this raises two really important questions. 1 – is it possible to introduce a sustainable travel policy cost-effectively, given the continued pressure on buyers to cut costs? And, 2, is there even such a thing as an ethical travel programme in the first place?”

Both of these questions will be debated during the Business Travel Show conference, which will also investigate how car rental may offer a green alternative to travel programmes, thanks to major innovations like telematics, car sharing, car clubs and electric vehicles transforming pricing, operations, sustainability and duty of care priorities. 

A further session focused on traveller wellbeing – which also comes under the ‘conscious travel’ umbrella – and promises to help buyers progress from awareness to practical improvements, while also successfully securing the backing of senior management. And the new Wellness Retreat at the show will be a haven of serenity on the show floor where visitors can take time out and relax while getting hands on with innovative travel wellness products and services helping them to look after their travellers better.

This blog post was written by David Chapple, UK Portfolio Director of Northstar Travel Group, which runs the Business Travel Show taking place 26-27 February 2020 at Olympia London. Visitors can register for a free pass to attend at www.businesstravelshow.com/register 

GUEST BLOG: SHOULD BUSINESS TRAVEL MANAGERS TAKE “PERMANXIETY” SERIOUSLY?

“Permanxiety” is the latest buzzword in the global travel sector. It describes the near-constant state of anxiety felt by travellers; about everything from terrorism to racial tension, Trumpism to technology, and culture wars to climate change. And, according to global travel intelligence platform Skift (who coined the term) there’s a burgeoning belief that it could soon become the world’s new shared social experience.

Traveller anxiety: the new normal?

According to the Global Business Travel Association (GBTA) more than half of business travellers feel that, nowadays, any destination could be high-risk, almost half are worried about terrorist attacks abroad, and over 20% classify North American and Western European countries as only “somewhat safe”.

Meanwhile, the Association of Corporate Travel Executives reports that a third of travel managers are seeing a rise in enquiries about business traveller safety.

Despite these worries, the global travel industry is booming: the GBTA anticipates a rise of more than 6% in corporate travel spend this year and the World Tourism Organisation predicts that, by 2030, five million people will be crossing international borders for leisure, business or other purposes - every single day.

In short, travellers are travelling more. But they are also worrying more about their travels.

Managing worries

Business travel risk management isn’t just about planning for emergencies, it’s also about reducing anxiety, or even 'permanxiety', for travellers. It’s about identifying and mitigating risks associated with every stage of a trip overseas, and helping travellers feel informed about, and supported during, real-time threats.

From pre-travel reports, training and intelligence gathering, to in-country travel tracking and real-time risk alerts, there’s no end of risk management products available to help prepare, inform and locate travellers overseas, and to reduce anxiety.

It’s all about providing access to these products in the most efficient way.  

Meeting expectations

In a recent GBTA survey, 44% of business travellers said they expected their employers to use tools like GPS to locate them in an emergency overseas. And at least two-thirds would expect their company to proactively contact them within two hours of an adverse event abroad.

There is an increasing hunger in the corporate travel sector for joined-up risk mitigation products that provide services like these, in the context of comprehensive risk management programmes; tailored to support travelling employees and meet duty of care obligations. All accessible in one place.

Employers should be able to harness integrated technology that enables them to anticipate employees’ medical and security threats abroad; to know exactly where employees are in relation to threats; and to counteract the dangers. They should be able to prepare staff for every eventuality, giving them access to one-source medical and security advice and emergency assistance, whenever they need it. And they should be able to reduce the anxieties and risks of not having these measures in place.

This post was written by Chris Knight, head of corporate assistance services at CEGA, a Charles Taylor Company and provider of global assistance, travel risk and claims management services.

CEGA and Solace Global Risk are exhibiting their one-source medical and security assistance service INtrinsic at the Business Travel Show on February 20^th and 21^st 2019, Stand B340.  Travel bookers, buyers and managers can register for a free pass here: https://www.businesstravelshow.com/register

www.cegagroup.com       www.solaceglobal.com