Business Issue
Travel is risky
because it places people in unfamiliar environments, yet it has become an
integral part of conducting business. Corporate organisations are largely focusing
on responsible travel management and duty of care solutions in order protect
and engage their travelling members, compete effectively, and provide access to
services in a centralised location.
User Experience
The pervasiveness of consumer
technology means that all business sectors must adapt to survive. With technology
giants such as Amazon, Apple, and Google setting the status quo, employees have
come to expect, demand, and use exceptional digital services during their day to day, and especially while travelling.
As such, a user-friendly mobile experience is integral to maintaining
satisfaction, safety, and loyalty.
Mobile Necessity
Mobile solutions have
evolved into a business imperative, forcing organisations to be agile and innovative
in order to maintain a competitive advantage. Still, many organisations do not
have the time for innovation in technology and continue to move cautiously and remain
siloed.
Duty of Care
Mobile technology has
become ubiquitous in the travel industry. Apps for alerts, telemedicine,
translation, mapping and more are flooding the market. A mobile duty of care
solution is particularly important for travellers for prompt and reliable
information and services at the touch of a button.
There are huge
opportunities for businesses to capitalise on the shift to mobile duty of care,
particularly in engaging ever-connected business travellers. Travel risk
management requires collaboration between many internal stakeholders in a
company (such as: human resources, legal, risk management, medical, travel, and
security) making it more important than ever to streamline processes and create
ease among mobile travellers.
Relevant and Convenient Information
Travelling employees
are often not aware of their company’s duty of care or travel risk management
program. According to GBTA, "80% of employees think their company has the legal obligation to ensure
their safety while abroad and 54% carry no specific contact phone number for
use in a crisis.” It is crucial for organisations to not only track and be communicative
with their employees, but provide easy access to products, services,
assistance, health information, and destination details to keep them safe and informed
in one central portal.
Next Step
To attract and engage
members, organisations need to match cross-sector service trends by embracing
mobile technology. Travel and security navigation solutions can capture mobile
members and support successful duty of care and travel management.
All-in-one
Travellers find it
challenging to navigate foreign security and health information on their own,
or remain up-to-date with travel advisories and warnings. Relevant information
is often fragmented and time consuming to find. In contrast, an all-in-one
integrated platform gives members a single, unified offering of all their
travel, health and security resources, so they can easily access all the
information they need from one source at any time. If your member encounters a
difficult situation away from the office, your corporation should have a
succinct and easy to use duty of care programme in place to help them.
Seamless Integration
A duty of care
solution integrated with your organisation services allows members to find
information quickly and easily. A client portal makes it easier and faster to
discover the services that are most appropriate for a member’s unique needs and
allows opportunity for upsell and cross sell.
Keep UpTo remain relevant and competitive, and to increase
engagement among travelling members, consider embracing an integration hub and
duty of care solution. All-in-one solutions for organisations that include a
duty of care solution with destination information, real-time alerts, traveller-tracking,
embassy finder, healthcare facilities locator, and emergency assistance
integration are a simple and realistic opportunity for organisations in
industries including insurance, security, assistance, healthcare, and education.
This blog has been written by Travel Navigator, the white-labelled travel risk management mobile app & web platform that integrates with your services & brand. http://travelnavigator.io/
Travel Navigator is exhibiting at the Business Travel Show 22-23 February 2017 - register for your free pass at www.businesstravelshow.com
Travel Navigator is exhibiting at the Business Travel Show 22-23 February 2017 - register for your free pass at www.businesstravelshow.com
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